Water Technician Availability
Water technicians are available Monday through Friday from 7:00 AM to 3:30 PM. The office is closed on all holidays.
Appointments are scheduled only during these regular business hours.
If you experience an after-hours emergency involving a water leak, please call 508-563-2294. Our answering service will promptly route your call for assistance.
Water Meter Replacement Program
The District has launched a water meter replacement program to improve the accuracy and efficiency of meter readings. As meters age, their registers can lose accuracy, so periodic updates are necessary to ensure reliable service.
This upgrade is provided at no cost and typically takes 30 minutes or less to complete.
If you receive a notice indicating your meter needs to be replaced, please contact our office to schedule an appointment. Access to the meter is required—most meters are located inside basements, though some may be outside in a protected ground pit.
Please be aware that failure to complete the required meter update may result in a $250 fine or possible interruption of service.

We often take for granted the ease of turning on a tap to wash clothes and dishes, clean our cars, or water our lawns and gardens. As a District, it’s important that we remain mindful of our daily water use and take simple, responsible steps to conserve and protect this essential resource—especially as our community continues to grow.

What is your Service Line made of? Click link below and look up your service by account number to find out.
SERVICE LINE LIST
BWD does not have any Lead Service Lines.
PFAS are a group of man-made chemicals, including PFOA and PFOS, that have been widely used in products such as firefighting foams for oil and gas fires and in various industrial applications.
Because PFAS are found in many consumer products, most people have been exposed to them. Drinking water can be an additional source of exposure in communities where these chemicals have contaminated water supplies.
Such contamination is typically localized and associated with specific facilities, such as airfields where firefighting foams were used or plants where PFAS were produced or used. BWD follows Massachusetts Department of Environmental Protection (MassDEP) requirements, including all applicable standards for monitoring, testing, and compliance.
